This Refund Policy explains how refunds work for online courses and digital products purchased from LeChefio through https://lechefio.com.
LeChefio is operated by Culinary Learning Media Limited.
LeChefio sells access to online pastry and culinary courses and related digital materials.
Our products may include:
We do not sell or ship physical goods through our website.
Because our products are digital, no physical return is required.
We offer a 14-day refund period for online course purchases.
You may request a refund within 14 days from the date of purchase.
You do not need to provide a reason for your refund request.
Good-faith refund requests made within the 14-day refund period are provided with no penalties.
To request a refund, please contact us at hello@lechefio.com.
Please include:
This helps us find your purchase faster and process the request correctly.
If your refund is approved and processed:
If you downloaded any PDF files, recipes, checklists, worksheets, or other materials before the refund, you must delete them and stop using them after the refund is issued.
Refunds are normally issued to the original payment method used for the purchase.
We cannot usually send a refund to a different card, account, or payment method.
Processing times may vary depending on your bank, card issuer, payment provider, country, or payment method.
After we issue the refund, it may take additional time for the funds to appear in your account.
If you purchased a bundle, package, promotion, or multiple-course offer, the refund usually applies to the purchased product as a whole.
If a refund is issued for a bundle or package:
If a specific offer has different refund conditions, those conditions will be stated on the relevant offer, course, or checkout page.
If you believe you were charged twice by mistake or there was a billing error, please contact us at hello@lechefio.com.
We will review the payment and correct confirmed duplicate charges or billing errors.
Refund requests made after the 14-day refund period are not guaranteed.
However, you can still contact us if you believe there was a technical issue, duplicate charge, billing mistake, or another exceptional situation.
We will review such requests individually.
If you cannot access your course, please contact us first at hello@lechefio.com.
We will try to help you resolve the issue.
Technical issues may include:
If we are unable to provide access to a purchased course because of an issue on our side, we will either restore access or issue a refund.
If you have a problem with your purchase, please contact us before opening a chargeback or payment dispute.
We are usually able to resolve refund and access issues faster through direct support.
If a chargeback, payment dispute, payment reversal, or fraud claim is opened, we may suspend access to the related course or account while the matter is reviewed.
This does not limit your right to request a refund under this Refund Policy.
Our refund policy is designed to be fair and simple.
We may refuse a refund or restrict future purchases only where we reasonably believe there is fraud, abuse, repeated misuse of refunds, unauthorized account sharing, violation of our Terms of Service, or an attempt to copy, download, distribute, resell, or misuse course materials.
This section does not affect normal good-faith refund requests made within the 14-day refund period.
Since LeChefio provides digital course access and digital learning materials, there are no physical products to return.
If you see the word “return” in relation to LeChefio, it refers only to refund handling for digital purchases, not the return of physical goods.
If you have any questions about this Refund Policy or want to request a refund, please contact us:
Culinary Learning Media Limited
BRN: 80579601
Address: 999077, Room 701, Unit 108, 7/F, Tower B New Mandarin Plaza 14, Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email: hello@lechefio.com